PAYMENTS & REFUND POLICY

Last updated: 25.08.2025

1. Introduction

This Payments & Refund Policy explains how payments, fees, payouts, and refunds are handled on the My Mega Fans platform.

By using the Platform, you agree to this Policy.

---

2. Payments on the Platform

Users may make payments for:

- Creator subscriptions
- Paid content
- Audio and video calls
- Private messages and services
- Tips and support donations

All payments are processed through third-party payment providers.

---

3. Platform Fees

My Mega Fans charges a service fee on each transaction.

The exact fee percentage may vary and is determined by the Platform.

---

4. Creator Payouts

Creators receive earnings after:

- fraud and abuse checks
- completion of a security holding period (chargeback/fraud window)

Payouts are processed according to the schedule defined in the creator dashboard.

---

5. Refund Policy

All payments are generally final and non-refundable.

Refunds may only be issued at the Platform’s discretion in the following cases:

- technical payment errors
- duplicate transactions
- verified fraudulent activity

---

6. Chargebacks

In case of a chargeback initiated by a user:

- access to related content may be restricted
- the disputed amount may be deducted from the creator’s balance
- the account may be reviewed for potential fraud

---

7. Transaction Responsibility

My Mega Fans acts as an intermediary between users and creators.

We are not responsible for private agreements or transactions made outside the Platform.

---

8. Pricing and Changes

Creators may set their own prices within platform-defined limits.

The Platform reserves the right to modify fees, limits, or conditions when necessary.

---

9. Disputes and Support

All payment-related disputes are handled by the Platform support team.

The Platform has the final decision in financial disputes.